Frequently Asked Questions (FAQ) – Subscription

1. Create your account: MY ACCOUNT > CREATE ACCOUNT. 
2. Click on the link you received by email to create a password. 
3. Log in: MY ACCOUNT > LOG IN. 
4. Use the SUBSCRIBE button on the SUBSCRIBE HERE page (in MY ACCOUNT).  

The SUBSCRIBE HERE page is available in the menu when you are logged in.  Subscription starts immediately after payment.

• Customer without an account or logged out (Pay-Per-Use): Clicking on the "cart" button opens the Checkout page. After payment, the link to download the track is sent to the email address entered on this page.  

• Logged-in customers with a Subscription: The cart is replaced by the 'Download' button. Use this button to receive the track immediately on your computer.

A Subscription allows you to enjoy a very attractive price (€5.00 per track, instead of €15.00 or €19.00) and have a useful Favorite List.
This is a monthly subscription, automatically renewable at a price of €25.00, billed monthly (not annually), and can be cancelled anytime. 
It includes 5 tracks per month, freely chosen from the whole catalogue. All with the Standard license (see License Terms). 

The day of the Subscription purchase becomes its renewal date, so it runs until the same-numbered date on the following month (e.g. from April 16 to May 16).

This is an alternative way to buy on Music Bay. It is a purchase of a single track - or several - without creating a user account. It also allows you to choose among 4 licenses: Personal, Standard, Extended and Unlimited.
Purchased per unit, a Standard license is €15.00 or €19.00 depending on the duration of the track (see Pricing).

Indeed, some pages are only visible to logged-in customers.
After creating an account and logging in, you will see additional pages in the menu (MY ACCOUNT):
• SUBSCRIBE HERE, where you can purchase a subscription - for the first time or to resume it.
• ACCOUNT DETAILS, your login details are there. You can edit them anytime.
• MY SUBSCRIPTION, your user page. You'll find here the renewal date of your subscription and the number of download credits remaining.
• MY FAVORITE LIST allows you to put aside an unlimited number of tracks for all your projects. This list is available even when the subscription is cancelled, to use it you just need to be logged in.
• LOG OUT, sometimes you need to log out, e.g. to choose a license other than the Standard one or to buy a single track when all your download credits have been used.

Yes, you can cancel anytime. And resume it whenever you want. 

• Cancel:  Go to the page MY SUBSCRIPTION and click on "Cancel your subscription".  

• Resume a subscription: 
1. Log in to your account. 
2. Click on SUBSCRIBE on the SUBSCRIBE HERE page.
The new subscription will start immediately after payment.

All tracks downloaded as part of a Subscription have a Standard license. This includes the uses covered by the Personal license.   
If you need an Extended or Unlimited license: just log out of your account to access the Pay-Per-Use purchase feature and choose among the 4 available licenses.

Remember to use all your download credits during the subscription period, unused credits don’t roll over into the next month.

You can either log out and buy a track individually or get another 5-track pack.

When you have used up all 5 download credits, a button 'GET 5 NEW TRACKS' will automatically appear on the My Subscription page. Use this button to get 5 extra tracks immediately. How does it work:
• When you press this button, it instantly cancels your current subscription. This is essential in order to get a new 5-track pack.
• Then, go to the SUBSCRIBE HERE page and press the SUBSCRIBE button.
• You will then be redirected to the Checkout page. Right after payment you can start downloading tracks again, and your subscription renewal date will change according to the date when you bought the new pack.

No matter how many times you use the GET 5 NEW TRACKS button in a month, 1 track will always cost you €5.00.